Important Information

GNG is committed to keeping you informed during this ever changing time.

The following information has been updated as of 09/25/2020:

Safety is our Number One Priority

As our community continues to feel the impact of the coronavirus (COVID-19), you can take comfort knowing that Georgia Natural Gas will continue to provide the affordable and reliable natural gas service that you depend on. While news of this virus continues to evolve, we remain committed to our number one value - Safety First.

Our focus remains delivering clean, safe, affordable, reliable natural gas to our customers. Based on guidance from the Centers for Disease Control and Prevention (CDC), the U.S. State Department, World Health Organization, our local health department officials and Southern Company Medical Directors, we are taking appropriate precautions to protect the health and safety of our employees and customers while continuing our business operations.

We will continue to closely monitor the situation. Below you will find links to specific information about actions we are taking to support our customers, employees, vendors, and suppliers. We will update these links as necessary to keep you informed about any changes as the situation evolves.

Adjusted Disconnection Policy for Customers with Medical Conditions

The Atlanta Gas Light (AGL) suspension of disconnections for non-payment was lifted on July 1, 2020 and the disconnection process is back to normal at this time. However, the moratorium on disconnections for non-payments has been extended for medically fragile customers required to continue sheltering at home. If you qualify as medically fragile, please call us at 1-877-850-6200.

Bill Payment Options

We recognize that the situation surrounding the COVID-19 may cause financial challenges for some of our customers who may be impacted by employment changes or business slowdowns.

If you are able, we encourage you to pay your outstanding balance in full or make payment arrangements. Please call 1-877-850-6200 to speak with a customer service agent about your options or Click here for a complete list of payment options.

We are unable to forgive outstanding balances; however, help is available for customers who need additional assistance with their energy bill. Please visit for a comprehensive list of energy assistance options.

Avoid Potential Scams

As a reminder, please be aware that criminals may try to take advantage of the situation surrounding COVID-19. If you have any questions or concerns about your gas bill, we encourage you to contact our Customer Care Center or use our online resources to validate the status of your account.

Make or Report a Payment

Click Here to make an online payment using your bank account or credit card.

Click Here to report a payment. If you made a payment before your due date, reporting that payment may help us apply it more quickly to your account and possibly keep your service from being disconnected.

Payment Options for a full listing of payment options.

COVID-19 Business Resource Center for Small Business

We know our small business customers are facing unprecedented economic disruption during this time. But there are resources available to help. Click here to visit our COVID-19 Business Resource Page and know that we’re here to help fuel your business during the COVID-19 outbreak.

Supporting our Local Community

At GNG, we are committed to doing our part to help our community during this challenging time. GNG is investing $200,000 to Georgia-based nonprofit organizations to support their work to provide essential services and financial assistance.

The funding will be distributed to various metro Atlanta agencies including Giving Kitchen which provides financial assistance to food service workers in crisis. Additional organizations that will receive funding include Meals On Wheels, A.G. Rhodes Health & Rehab, and Visiting Nurse Health System which provides in-home care to patients affected by COVID-19.

Learn more about GNG’s efforts to support local agencies like Giving Kitchen.

Read how the Georgia Natural Gas Foundation is supporting local seniors through Meals On Wheels Atlanta.